Support

We usually respond within 24 hours.

Contact us

For any questions, issues, or refund requests — email us directly.

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Refund policy

Charges are triggered automatically when you miss your reviews. Because you agreed to this when signing up, charges are generally final.

We issue refunds only in the following cases:

✓ Double charge due to a technical error on our side
✓ Charge triggered despite verified server downtime
✓ Charge on a day you can prove the addon sent a completed report

We do not issue refunds for forgetting to open Anki, setting the wrong penalty, or changing your mind.

If unavoidable circumstances prevented you from doing your reviews, you can contact us before midnight on that day to dispute the charge before it happens. Explain what happened and we'll review it. Once a charge has been processed, we cannot reverse it.

How to request a refund

1
Email ankistake.support@gmail.com within 7 days of the charge.
2
Include your User ID (found in your dashboard) and the date of the charge.
3
We'll investigate and respond within 2 business days. If approved, the refund appears on your card within 5–10 business days.

Frequently asked questions

I did my reviews but still got charged.

This can happen if the Anki addon didn't sync before midnight. The addon sends a report every time you sync Anki — make sure you sync before the end of the day. If you believe it's a server error, contact us with your User ID and we'll check the logs.

How do I pause my account?

Log in to your dashboard and click "Pause". Pauses take effect the following day to prevent last-minute abuse. During an active Lock In you cannot pause — you would need to break the block first (30% fee applies).

How do I remove my card?

Log in and click "Remove card" in the settings. Card removal takes effect the following day. Once removed, no further charges can be made. You can add a new card at any time.

Where does my money go?

70% of every penalty goes to your chosen charity (FOUR PAWS, Rainforest Trust, or Doctors Without Borders). The remaining 30% covers operating costs. Charity donations are transferred manually each month.

Is my card data safe?

Yes. Card details are stored entirely by Stripe — we never see your full card number. Stripe is one of the world's most trusted payment processors and is PCI DSS compliant.

How do I delete my account?

Email ankistake.support@gmail.com with your User ID and we'll delete your account and all associated data within 30 days.